Help Desk NOW Visit Successful

CHEYENNE – Prospective local employer, Help Desk NOW, met Tuesday with local economic developers and elected officials in a visit described as “successful” by LEADS CEO Randy Bruns.

“The company is very interested in the former Trilegiant building. It could meet their needs very well,” said Bruns. The challenge, according to Bruns and LEADS Vice President Tim Thorson, will be to demonstrate that Cheyenne can meet the company’s needs for help desk agents. According to Thorson, “if people want an opportunity to work for this company, they need to get their application or resume in now.”

Interested applicants were encouraged to visit the Cheyenne Workforce Center at 1510 East Pershing Boulevard or call the center at 777-3700.

The company launched an advertising campaign last week in the Wyoming Tribune Eagle. At the same time, news broke of the company’s interest in Cheyenne. The story, appearing in the Wyoming Tribune Eagle, included an interview with Help Desk NOW’s Chief Executive Officer Fred Riek in which Riek made it clear that the decision in favor of Cheyenne was not final.

“The company needs to know they have workers. It’s not enough to provide studies or statistics. They need real names of real workers who are interested in a real career,” said Thorson.

According to the company’s employment ads, the jobs offer a regular wage of $8.50 an hour, benefits including medical insurance and a positive working environment providing technical assistance and customer service to inbound callers. Thorson described the job as “not sales and not outbound” and different from jobs previously available at Qwest or Trilegiant, which closed Cheyenne operations in 2004.

Governor Dave Freudenthal, Cheyenne LEADS, the Wyoming Department of Workforce Services, Laramie County Community College, Mayor Jack Spiker, Cheyenne City Councilman Tom Segrave met at various times with the company on Wednesday.

“The company was very positive about Cheyenne. They really appreciated the community-wide welcome they received here,” said Bruns.

Help Desk NOW is a customer contact company with operations in the U.S., Canada, and Guatemala. The company provides technical and customer assistance to a variety of businesses ranging from consumer electronics to utility companies. Additional company information is available at

Cheyenne LEADS is a member-supported private non-profit corporation devoted to bringing jobs and economic opportunity to Laramie County. LEADS serves as the economic development entity for the City of Cheyenne and for Laramie County, Wyoming.