Help Desk NOW Launches Job Fairs

CHEYENNE – Prospective call center employer, Help Desk NOW, will conduct job fairs in Cheyenne Tuesday, May 17th through Thursday, May 19th.

With over 400 jobs hanging on the decision, turn out at these job fairs will allow Help Desk NOW to decide whether Cheyenne will be home to the company’s new U.S. call center, according to Tim Thorson, Vice President of Cheyenne LEADS. LEADS has been working with the company since last August.

The job fair will kick off with a presentation by Help Desk NOW CEO, Fred Riek, at noon on Tuesday at the Cheyenne Depot. Job fairs will take place Tuesday evening, all day Wednesday and Thursday morning at the Cheyenne Workforce Center at 1510 East Pershing. Riek will give presentations and company representatives will be available to visit with applicants, assist with applications and answer questions about the company.

“This is the first time LEADS and the Department of Workforce Services have worked this closely to connect our workforce with an economic development client. It’s a strong partnership,” said Thorson.

According to the company’s employment ads, the jobs will offer a regular wage of $8.50 an hour, benefits including medical insurance and a positive working environment providing technical assistance and customer service to inbound callers. Thorson described the job as “not sales and not outbound” and different from jobs previously available at Qwest or Trilegiant, which closed Cheyenne operations in 2004.

Interested applicants are encouraged to visit the Cheyenne Workforce Center at 1510 East Pershing Boulevard or call the center for more information at 777-3700. A detailed schedule of the job fairs can be found in the Wyoming Tribune Eagle employment section.

Help Desk NOW is a customer contact company with operations in the U.S., Canada, and Latin America. The company provides technical and customer assistance to a variety of businesses ranging from consumer electronics to utility companies. Additional company information is available at

Cheyenne LEADS is a member-supported, private non-profit corporation devoted to bringing jobs and economic opportunity to Laramie County. LEADS serves as the economic development entity for the City of Cheyenne and for Laramie County, Wyoming.